David Prestidge

Denver, CO · email · Download Resume

Results-focused professional with a 10-year career in sales leadership, digital marketing, and service delivery management at some of the largest consulting and social media companies in the world. I lead with a simple philosophy: empower, develop and unify talented professionals with integrity and empathy. Find the best people and then advocate for them relentlessly.


Experience

Global Delivery Lead | Scaled Media Partnerships

Accenture @ Meta

Managed Meta’s Scaled Media Partnerships program, a global 80-person team with offices in San Francisco, Dublin and Singapore; responsible for the sales operations process and program team leadership; designed and implemented program strategy against objectives and drove sales productivity across multiple global sites

Shifted the global team away from customer support to a consultative sales model, led the retraining of account managers in sales outreach and overhauled the weekly global reporting structure which resulted in a 50% YoY increase in total engaged partners and a 40% overall increase in critical conversion metrics worldwide

Within 6 months of joining the program, managed the launch of two new global initiatives and oversaw all new hiring resulting from the client’s request to double sales staff worldwide

Worked closely with Meta program managers and internal teams to improve, develop and implement new sales processes and unify global strategies across multiple sites

Built and presented weekly, monthly and quarterly presentations to reflect strategy impact and sales progress against objectives

July 2020 - Dec 2021

Senior Sales Operations Lead

Accenture at Snapchat

Recruited to new client Snapchat to help stabilize a recently launched but struggling SMB advertising sales program

Implemented a new playbook and strategies that prioritized clientsß around spend patterns and account activity insights resulting in solid increases in outreach success while revenue growth and account activations soared

In Q1 of 2020, led the team to its most successful quarter with revenues surpassing the goal by 18%; new spend account activations increased by 14% QoQ; finished Q4 2019 167% to revenue goal and exceeded new account activation target by 20%

Flattened the program’s attrition rate in 6 months and turned around behavioral metrics by implementing a robust retention plan, a redesigned bonus structure, and retooled sales and product training processes for new and junior account managers

July 2019 - June 2020

Operations Delivery Lead for Ad Policy

Accenture at Facebook

Oversaw and mentored a team of 112 reviewers, team leads, SMEs and quality analysts across multiple investigations, advertiser experience and policy workflows that sustain the operational health and integrity of the Facebook advertising platform

Managed headcount & recruitment, hiring, onboarding, training, and implemented remediation and action plan strategies for 12 unique workflows; consistently hit or exceeded all workflow SLAs, productivity goals and quality standards over multiple quarters since assuming program leadership

May 2018 - June 2019

Sales Operations Delivery Lead

Accenture at Facebook

Drawing on over a decade of sales experience, built an integrated SMB sales program from the ground up, including a sales compensation and incentives plan, a playbook to increase team effectiveness and efficiency, forecasting models, sales tool enablement fine-tuning processes and an ongoing product training approach that drove consistent growth and surpassed client goals by 4% - 13% four consecutive quarters in a row

In a little over a month's time, recruited and hired a team of 42 sales agents, team leaders, trainers, reporting analysts, and QA analysts to promote Facebook advertising services and products to SMB clients

April 2017 - May 2018

Senior Sales & Customer Service Training Lead

Accenture at Facebook
Trained and onboarded an average of 12 incoming client service agents per month on the Facebook advertising platform, exceeding all ramp and retention targets.

Introduced training curriculum and classes on marketing fundamentals, corporate policies, the essentials of web coding, Facebook Analytics, customer and market targeting, Facebook Pixel techniques, and standard event and parameter best practices.

Traveled to Dublin and Menlo Park to deliver onsite client support while developing a new global training curriculum that successfully launched in March 2017

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June 2016 - April 2017

Education

University of Texas at Austin

Bachelor of Arts
Literature and Philosophy

GPA: 3.8

September 1994 - May 1998

Skills

Programming Languages & Tools
Indusrty Knowledge, Tools and Interpersonal Skills
  • Mobile-First, Responsive Design
  • Web Project Management
  • Social Media Marketing (Organic & Paid)
  • Digital Marketing
  • Facebook Marketing & Advertising
  • Google Analytics Certified
  • Sales Training & Mentorship
  • Sales Management & Sales Operations
  • Instructional Design
  • Video Production & Editing
  • Sales Presentation Design and Delivery

Interests

Apart from being a digital sales and marketing manager and consultant, I enjoy most of my time being outdoors. In the winter, I am an avid (though novice) skier. During the warmer months here in Colorado, I enjoy mountain biking, hiking, and kayaking.

A regular moviegoer, I regularly attend Fantastic Fest in Austin and the Marfa Film Festival in Far West, Texas. To reboot, I return to Big Bend National Park as often as I am able. You can follow my adventures in the Big Bend on Instagram @amaninmarfa


Certifications

  • General Assembly - Web Design Circuit | 12 week course |
  • SXSW Interactive Workshop: Measuring Digital Marketing
  • SXSW Interactive Workshop: Google Analytics Hacks to Track
  • Sales Operations | Lynda.com Certicifation | June 2019
  • Google Analytics Certification
  • Advanced Facebook Marketing | Lynda.com Certification |